We will work with you to help solve any issues you may experience concerning your order. However, please note the following:
- Any item purchased at a sale price is a final sale and non-refundable.
- Certain digital programs have refund limitations and may not be eligible for a refund after 7 days.
- Dr. Sara Bars are non-refundable.
- Refunds will not be given on free promotional books or the shipping costs associated with them.
- Refunds will not be given on opened products.
- If you return product (unopened) within 30 days of receipt of product, you will receive a full refund.
- If you return product (unopened) between 30 and 59 days of receipt of product, you will receive a 75% refund. Refunds and returns will not be considered more than 60 days past the date of receipt.
Refunds will not be processed for any items returned without a return authorization or items returned to an incorrect address. If you have an issue with ANY product, please FIRST contact us at firstname.lastname@example.org within 30 days of receipt and our support team will assist you. Return shipping is the responsibility of the consumer requesting the refund. Shipping costs will be not be refunded on any items returned.
Digital Product / Program Return Policy :
Our general policy for digital (non-physical) products and programs is a money-back guarantee for 30 days, HOWEVER refund periods on digital content purchased from SaraGottfriedMD.com do vary. Please be sure to check your product sales page for specific refund limitations.
If you are not completely satisfied with your purchase, please contact email@example.com within the refund period for a full refund or credit towards any other program or product.
Refunds will be made in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, your credit will be issued to that same card.
You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content provided by Dr. Sara Gottfried, MD or the Gottfried Institute, in whole or in part, and more specifically, you will not print, copy, or ‘lend’ to any other person. By purchasing any eBook, product or program, you hereby acknowledge and agree to these terms.
Facts about Refunds:
- Please note that it can take up to 10 business days for refunds to fully process.
- No Returns will be accepted for shakes or supplements without a return authorization.
- No returns or refunds are accepted on Dr. Sara’s bars.
- Return authorizations must be obtained from firstname.lastname@example.org before returning any product.
- No refunds will be processed for shakes or supplements until the package has been returned to our supplier and we are notified of the return credit availability.
- Shipping on returns is the responsibility of the purchaser.
Important: Please contact us at email@example.com for return authorization before returning any products. Please also be sure to return your product in a timely manner once authorization is given.